In the past, the primary motivation for companies to implement business performance management (BPM) has been the bottom line, with priority given to budgeting and planning applications and scorecards. Nowadays, however, business, finance, and I.T. decision makers are focusing on creating value by more effectively managing their operations and business processes.

A new discipline - operational performance management (OPM) - has evolved which helps organizations do just that.

OPM is the practice of understanding, optimizing, and aligning operations to a common set of goals to reach higher levels of business effectiveness. OPM covers the processes for manufacturing and service organizations, including supply chain and customer relationship businesses.

Most organizations are looking beyond their transactional systems and data sources to manage operational performance. Thus, how and where to improve operational performance has become critical. Unfortunately, the current approaches have been undertaken separately by different departments within the company and are too inefficient and complex to navigate - which has led comp

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关键词：业务流程重组,流程
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