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y for making the sole source approach disciplined and rigorous. The necessary components of this include:
Carefully defining the buyer's objectives and the services required
Establishing a framework (financial and other factors) that helps both parties know when the proposed solution is acceptable
Laying the foundation for the two organizations to productively govern the implementation and on-going execution of the solution.
By establishing such a process, the buyer provides a level of tension that drives the process to produce increased performance from both the service provider's and buyer's organizations, while also forging a productive working relationship with the service provider.
1. Develop the relationship. The significant costs associated with entering into an outsourcing relationship dictate that the buyer and supplier nurture a healthy relationship that will endure. A healthy relationship displays many attributes, including mutual respect; desire to align interests as best as possible; commitment and ability to work out differences; and trust in the other party's intentions.
In short, in an outsourcing context, suppliers should be much more than mere vendors. Accordingly, one objective of a sole source
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